The comprehensive RBI repatriation service is focused in three areas: Cost containment, quality of service and bereavement care. We possess a deep understanding of customs, religions and cultures worldwide, enabling us to provide a caring and flawless service to all communities.
Our clients benefit from our cost containment expertise, we strive to keep repatriation costs to a minimum, by establishing long lasting business relationships with our worldwide agents network of funeral directors. Our agents are constantly monitored to ensure high quality of service and costs, thus achieving competitive prices. We have guaranteed fixed rate freight cost with numerous airline companies, allowing us to provide adequate estimates.
An ever increasing global counseling service was developed to help and assist bereaved relatives. Our counsellors will assist you with any official local matter including documentation as well as emotional and spiritual support if required.
As many insurance and assistance companies will know, the costs of repatriation are reduced significantly when employing our services. We have established strong ties with many agent funeral directors around the world enabling us to secure competitive prices. We are also in discussion with several airlines to develop a fixed price for the shipment of human remains, which will allow us to provide more accurate estimates for the insurance /assistance companies.
The attention we pay to the quality of service is paramount, consequently the funeral directors we liaise with are selected for their outstanding reputation and are normally members of their country's professional body. Their services are constantly monitored and developed where necessary. For example, the embalming services in The Gambia were non-existent, so we trained one of the doctors at the hospital in Banjul ourselves!
We are currently developing a global counseling service for the relatives of the bereaved. Our aim is to provide counsellors in each country for those relatives or next of kin who are left on their own in the country where death takes place. These counsellors will assist with any official documentation required and provide support when it is required.